Download Communication Rx: Transforming Healthcare Through Relationship-Centered Communication

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Audible Audiobook

Listening Length: 7 hours and 52 minutes

Program Type: Audiobook

Version: Unabridged

Publisher: McGraw-Hill Education

Audible.com Release Date: October 24, 2017

Whispersync for Voice: Ready

Language: English, English

ASIN: B076PHPYXQ

Amazon Best Sellers Rank:

This is an exceptional book. As a healthcare professional involved in medical education, I find challenges both in my own communication as well as in teaching these skills to my learners. I thought this book did a wonderful job of providing a framework for common communication issues without losing the nuance that good communication depends on. This is a must read if you are a healthcare provider.

This is a highly readable book, full of wisdom and practical instruction on improving clinicians communication skills. As a primary care physician, I found the example scenarios very real and thoughtfully addressed. I recommend this book to any clinicians looking to gain more productive and satisfying relationships with patients. Also is extremely well referenced.

Great book! A must-read for anyone who cares about healthcare and especially for anyone who has responsibility for patient experience.

It may be obvious in theory, but overlooked in practice: effective communications can help healthcare professionals deliver great care to their patients and make their overall working lives easier too. This book acts as a medicinal laxative, hopefully freeing up ‘blocking material’ and easing the future process of communications.It was an interesting read as a non-medical person with a strong communications background. I am also a bit of a ‘regular customer’ of the healthcare industry due to certain long-term issues. Over the years, I’ve seen a lot of areas where communications could be, let’s be discreet, considered sub-optimal. I’ve also seen examples that are a lot worse too. Of course, quality communications and more-importantly unexpected, proactive communications are even more outstanding, perhaps because they are so irregular! Something like this book can work towards changing that. If the reader will only swallow the ‘bad medicine’.The book is written from a clear U.S. perspective although the message should be universal. Its contents are based around a tested methodology to improve communications within healthcare and the reader is treated to a modular process that they can follow and implement. It is a lot more than just ‘good customer service’. Communication is a two-way process and it can improve health diagnoses, treatment schema, patient compliance and success and other things. In the U.S., it may grab a healthcare professional’s attention to note that good communications can reduce errors, which in turn can reduce malpractice risks and all the costly unpleasantness that follows. Within the workplace, the whole enterprise can run more smoothly, effectively and will a lower stress burden too. What is there not to like?A lot of this knowledge is not unique to healthcare, so the same prescription could be followed by those within other sectors too, although understandably the motivation and examples are healthcare-focussed. Learn about teamwork, shared decision-making, conflict handling, diversity, coaching and engagement, along with many other beneficial or instructive subjects.Who wouldn’t benefit from this book in one way or another? Who can also, with their hand on their heart, say that they have nothing new to learn about this subject? After all, shoe menders’ shoes are often in the worst-possible condition… The book is clearly written, engaging and informative and certainly not patronising or condescending. The authors have calculated that a typical clinician can have over 200,000 face-to-face patient interactions during their career, as well as a plethora of contact by telephone, messaging and, of course, liaison with colleagues and other professionals. That is a lot of potential ‘error episodes’ and in turn, a lot of potential gain if you can improve on your communications efficacy.It is something to consider, even if you don’t think you need it. Like body odour, sometimes your best friend doesn’t even tell you, but will appreciate any change you can make.

This is an excellent book on health communication. As someone who teaches health communication at the undergraduate level, I really appreciate the first section that focuses on the importance of communication in healthcare. From there, this practical text provides an overview of specific communication skills and then goes into how these skills can be applied. Most health communication books stop short of the latter. I strongly recommend this book for anyone currently in or looking to enter a health-related field.

I'm an IT Support guy myself and have been on a lookup for books on improving communication skills. There are undoubtedly a lot of self-help/motivational books out there on communication, however, this one comes across as the most striking one to me.You might be wondering what's medical communication to do in the realm of IT. You might even wonder, what special features in the book that made me choose this book over the others. Let me tell you a bit about what I do on daily basis.As an IT helpdesk support, we constantly receive calls from customers with issues and complaints, or simply to seek advice from us on their IT systems. While it's important to make sure that the problems are resolved, it's equally as important, if not more, to make sure that their emotions and expectations are managed. For instance, when a customer calls in with an issue with her failed hard drive that contains valuable information, she most certainly is upset and panic. You know the chance is high that delivering bad news to the customer is inevitable. In this emotionally charged situation, you might be thinking, what would you do? How would you deliver the news in the best possible way? How should you manage your emotions if the customer decides to be rough on you? After all, she has her precious data that she's about to lose and it's understandable that her emotions are running high.I've encountered such situations before and struggled to find a way to communicate with the customers. I'm sure some of you might have come across similar situations as well. Thankfully, this book came to my rescue.This book aims at maximizing customer satisfaction, while reducing the burden and workload of clinicians. I remember my manager once told me, if you can handle your customers well and make them happy throughout the whole course in the first place, they wouldn't need to come to you with complaints about you or your company, expressing their dissatisfaction, and you wouldn't even have to deal with the same issue over and over.There is one key concept in the book that I wish to highlight because it's a cornerstone of what defines effective communications. It's called ART (Ask, Respond, Tell). This principle is highly effective in gathering information before moving ahead with further actions. When customer calls or comes in with a request or an issue, you should always ask them for a list of concerns. These concerns may be directly or indirectly related to the matter, and it's always to better to seek clarity earlier than later. Equipped with the information, you respond to the customer, to let her know that she's being listened to and that her concerns have been heard and understood. Then, you need to tell the customer about your agenda to set expectations for her.Things like these may sound simple, but it's often the case where we overlook these concepts or we simply don't know the most effective methods to go about dealing with complex client interaction situations.I would highly recommend this book to those involved in the service or customer-facing industry, although medical practitioners are the target audience for this book. It's tremendously helpful in dealing with customers.

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Free PDF Food Matters: Alonso Quijano's Diet and the Discourse of Food in Early Modern Spain (Toronto Iberic)By Carolyn A. Nadeau

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Food Matters: Alonso Quijano's Diet and the Discourse of Food in Early Modern Spain (Toronto Iberic)By Carolyn A. Nadeau

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In the second sentence of Don Quixote, Cervantes describes the diet of the protagonist, Alonso Quijano: “A stew made of more beef than mutton, cold salad on most nights, abstinence eggs on Saturdays, lentils on Fridays, and an additional squab on Sundays.”

Through an inventive and original engagement with this text, Carolyn A. Nadeau explores the shifts in Spain’s cultural and gastronomic history. Using cooking manuals, novels, poems, dietary treatises, and other texts, she brings to light the figurative significance of foodstuffs and culinary practices in early modern Spain. Drawing on the work of Pierre Bourdieu and Stephen Mennell, Food Matters  reveals patterns of interdependence as observed, for example, in how Muslim and Jewish aversion to pork fired Spain’s passion for ham, what happened when New World foodstuffs entered into Old World kitchens, and how food and sexual urges that so often came together, regardless of class, ethnicity, or gender, construct moments of communal celebration.

This mouth-watering tour of the discourses of food in early modern Spain is complemented by an appendix that features forty-seven recipes drawn from contemporary sources.

• Sales Rank: #886584 in Books
• Published on: 2016-03-10
• Original language: English
• Number of items: 1
• Dimensions: 9.28" h x 1.08" w x 6.30" l, .0 pounds
• Binding: Hardcover
• 336 pages

Review

“Food Matters is not only a study about food in early modern Spain, but also a reflection on how eating and drinking became symbols and makers of class, ethnicity, and what it meant to be ‘Spanish.’ This is interdisciplinary research that will delight the social historian and the literary critic in equal parts.”

(Enrique García Santo-Tomas, Department of Romance Languages and Literatures, University of Michigan)

“This is a highly original study of early modern cultural and literary history through an examination of early modern gastronomical practices. Delving into a wide array of sources, from cookbooks and advice manuals to travel logs and classical works of fiction, the book elucidates how food matters to the construction of identity, social class, and the development of fiction. A compelling and unique contribution to our understanding of Spain’s culinary heritage.”

(Adrienne L. Martín, Department of Spanish and Portuguese, University of California, Davis)

“Carolyn Nadeau’s book is a fascinating inquiry into the eating practices of the evolving Spanish nation. Parsing the opening paragraph of Cervantes’ Don Quixote for continued sustenance, she demonstrates food’s importance in the creation of social national identity as well as in the greatest novel of all time.”

(Steven Wagschal, Department of Spanish and Portuguese, Indiana University)

About the Author

Carolyn A. Nadeau is the Byron S. Tucci Professor in the Department of Hispanic Studies at Illinois Wesleyan University.

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Food Matters: Alonso Quijano's Diet and the Discourse of Food in Early Modern Spain (Toronto Iberic)By Carolyn A. Nadeau PDF

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PDF Download By Leo Damrosch Jean-Jacques Rousseau: Restless Genius (Reprint) [Paperback]By Leopold, Jr Damrosch

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• Sales Rank: #6272030 in Books
• Published on: 2007
• Number of items: 2
• Binding: Paperback

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Free PDF Response to Disaster: Fact Versus Fiction and Its PerpetuationBy Henry W. Fischer III

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Response to Disaster combines the original research of author Henry W. Fischer with the literature used today to describe behavioral and organizational challenges commonly experienced before, during, and after disasters. Actual problems are presented and compared to those often misperceived to occur, know as disaster mythology. Fisher examines case studies conducted during the post-impact and long-term recovery periods of major and minor disasters worldwide. He asserts that the role of the mass media assists in eliciting needed help with an effective response, but also perpetuates disaster mythology.

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• Sales Rank: #1066787 in Books
• Brand: Brand: University Press of America
• Published on: 2008-08-21
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x .59" w x 6.14" l, .85 pounds
• Binding: Paperback
• 254 pages

Features

• Used Book in Good Condition

About the Author
Henry W. Fischer, III , (Ph.D.), has served as director of the Center for Disaster Research and Education (CDRE) at Millersville University of Pennsylvania. He is an active member of the International Research Committee on Disaster, has served as the editor of UnScheduled Events and the Contemporary Disaster Review, and has been a consultant on behavioral response to disaster and terrorism for the U.S. federal government.

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Ebook Download Electric Power Distribution, Automation, Protection, and ControlBy James A. Momoh

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New methods for automation and intelligent systems applications, new trends in telecommunications, and a recent focus on renewable energy are reshaping the educational landscape of today's power engineer. Providing a modern and practical vehicle to help students navigate this dynamic terrain, Electric Power Distribution, Automation, Protection, and Control infuses new directions in computation, automation, and control into classical topics in electric power distribution.

Ideal for a one-semester course for senior undergraduates or first-year graduate students, this text works systematically through basic distribution principles, renewable energy sources, computational tools and techniques, reliability, maintenance, distribution automation, and telecommunications. Numerous examples, problems, and case studies offer practical insight into the concepts and help build a working knowledge of protection schemes, fault analysis and synthesis, reliability analysis, intelligent automation systems, distribution management systems, and distribution system communications. The author details different renewable energy sources and teaches students how to evaluate them in terms of size, cost, and performance.

Guided firmly by the author's wealth of industrial and academic experience, your students will learn the tools and techniques used to design, build, and operate future generations of distribution systems with unparalleled efficiency, robustness, and sustainability.

• Sales Rank: #4168480 in Books
• Brand: Brand: CRC Press
• Published on: 2007-09-07
• Original language: English
• Number of items: 1
• Dimensions: 9.21" h x .88" w x 6.14" l, 1.55 pounds
• Binding: Hardcover
• 378 pages

Features

• Used Book in Good Condition

About the Author
Howard University, Washington DC, USA

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PDF Ebook Anne Frank: Her life in words and pictures from the archives of The Anne Frank House, by Menno Metselaar Ruud van der Rol

PDF Ebook Anne Frank: Her life in words and pictures from the archives of The Anne Frank House, by Menno Metselaar Ruud van der Rol

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Anne Frank: Her life in words and pictures from the archives of The Anne Frank House, by Menno Metselaar Ruud van der Rol

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Review

“A treasure to hold and to read, created with great care and mission.” ―Kirkus Reviews“...exemplary...this small and quietly compelling dutch import is filled with warm family and chilling historical photos that intimately chronicle the slide toward genocide....This thorough and thoughtful companion piece underscores Anne Frank's importance as an unintended and enduring voice in the struggle against oppression.” ―San Francisco Chronicle“Readers will be enthralled by the intimate details and by the ongoing mystery of who betrayed the family, and they will want to talk about the heartbreaking quote from Otto Frank, who, after reading the Diary, realized that he never knew his daughter.” ―Booklist [STARRED]“A treasure to hold and to read, created with great care and mission.” ―Kirkus Reviews [STARRED]“Even for those collections where Anne Frank is well represented, this is a moving and valuable book that creates a memorable introduction to both Anne's diary and her short, yet meaningful life.” ―School Library Journal [STARRED]“This beautifully designed, hand-size volume published in partnership with the Anne Frank House makes an ideal gift for any age admirer of Anne Frank. Photos of the interior and exterior… make the journey through this book the next best thing to a visit to what is now preserved as the Anne Frank House.” ―Shelf Awareness“This extraordinary little book has a sky-high fascination factor. Most spectacular of all is the reproduction on nine wordless double-page spreads of actual pages from Anne's diary…Eminently browsable, goosebump-inducingly immediate; a treasure for all those moved and inspired by Anne Frank's story.” ―Horn Book Review

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About the Author

In 1960, the building that housed the Secret Annex where the Frank family hid was officially opened as a museum. Every year as many as one million people visit THE ANNE FRANK HOUSE.

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Product details

Age Range: 9 - 12 years

Grade Level: 4 - 6

Paperback: 216 pages

Publisher: Flash Point; 1 edition (September 1, 2009)

Language: English

ISBN-10: 159643547X

ISBN-13: 978-1596435476

Product Dimensions:

6.5 x 0.5 x 6.7 inches

Shipping Weight: 13.6 ounces

Average Customer Review:

4.7 out of 5 stars

29 customer reviews

Amazon Best Sellers Rank:

#400,360 in Books (See Top 100 in Books)

I bought this book for my 9-year-old granddaughter, a 4th grade student, because she has been fascinated with Anne Frank since reading THE DIARY OF ANNE FRANK. I went by the product review, which said this book was for 9 - 12 year olds, and from a 4th grade level. I guess I should have paid attention to the Editorial Reviews. The School Library Journal suggests 5th grade level and up, and Booklist says grades 6 - 12. Unfortunately I did not go back and look at these reviews until I had the book and realized it is more detailed and involved than my granddaughter would interested in. I don't even think she would understand a lot of the historical background.For those who read this book, it may well be worth 5 stars. However I am giving it only 4 stars because of the product misguidance. Amazon, fortunately, had no problem with accepting the book's return.

The story of Anne Frank and her famous diary in presented in the context of world events. There are many photographs, as well as quotations from the diary, from people who knew Anne and her family, and from historians. Starting with pictures of the actual diary, the narrative starts with the Frank family's life in Germany, their move to the Netherlands, their decision to hide, and their life in the secret annex. After the occupants are discovered, they are deported from Amsterdam. The book discusses what happened to the occupants, as well as how the diary was first published and later made available in many languages and formats. There is a detailed glossary in the back.The value of this book is the photographs and first person accounts. Although the narrative is informative, the level of detail can be distracting, and there are several places where the translation is not smooth. But the pictures of Anne, her actual writing and diary, and the annex are so powerful and instrumental in bringing her life into context that this book is very highly recommended for all libraries, particularly those with Holocaust collections. - KATHE PINCHUCK - CLIFTON, NJ

this book is an awesome addition to any library, WW2, or Anne Frank collection! For anyone who has read her diary, it will make it come even more alive. this book is filled with glossy, colorful pictures and the prose is wonderful as well, telling Anne's story and some things you might not know. There's pictures of her growing up, the secret annex, and other Holocoust info and pictures. This is jsut a really great collector's book and you will treasure it for years to come. It's also a great size, and the cover is beautiful and glossy. I love this book, and whether you know Anne well and want to learn more, I highly reccomend adding this to your list!Happy reading!

Although it breaks my heart to see the photos and read the personal thoughts of Anne, I know it is a good reminder to make sure this kind of hatred for no cause never happens again. I feel like my own government is turning on Christians in our country. I'm getting a small since of how Jews must have felt at the very beginning of the intolerance that the Nazi government slowly forced on them.

Bought this for my 12 year old daughter who's very interested in Anne Frank. She loved it!!! Had lots of pictures of Anne, her family and the secret annex that she'd never seen before. Worth every cent!!!

Everything about this book was great. Tons of family photos and information. Also a lot of excerpt's from Anne's diary and photos of her actual writing. Must have for any fan of Anne Frank.

If you are an Anne Frank fan this book will help you to know her more than ever. Filled with pictures I've never seen before. This book is expensive but worth it. A real treasure.

Great book, seller is top notch & book is everything I was looking for.

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Anne Frank: Her life in words and pictures from the archives of The Anne Frank House, by Menno Metselaar Ruud van der Rol PDF

Anne Frank: Her life in words and pictures from the archives of The Anne Frank House, by Menno Metselaar Ruud van der Rol PDF

Anne Frank: Her life in words and pictures from the archives of The Anne Frank House, by Menno Metselaar Ruud van der Rol PDF

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Free Ebook The Anthology of Social Studies: Issues and Strategies for Elementary Teachers (Updated Edition)By Roland Case, Penney Clark

Free Ebook The Anthology of Social Studies: Issues and Strategies for Elementary Teachers (Updated Edition)By Roland Case, Penney Clark

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The Anthology of Social Studies: Issues and Strategies for Elementary Teachers (Updated Edition)By Roland Case, Penney Clark

Free Ebook The Anthology of Social Studies: Issues and Strategies for Elementary Teachers (Updated Edition)By Roland Case, Penney Clark

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The Anthology of Social Studies: Issues and Strategies for Elementary Teachers brings together the work of education scholars and the experiences of teachers, the best of theory and of practice, in a comprehensive collection of ideas and activities for elementary social studies. The twenty-seven chapters present a diversity of perspectives that provide context, insight, and direction for social studies teaching and learning. This updated edition of The Anthology of Social Studies presents a powerful and exciting vision of social studies. It has a stronger focus on elementary examples, a new chapter on teaching elementary students to think geographically, updated references, and a greater emphasis on the use of innovative technologies and digital resources in social studies. This collection blends specific, practical teaching suggestions with important discussions of the foundational issues at the heart of social studies teaching. It is an essential resource for pre-service and practising elementary teachers and curriculum developers.

• Sales Rank: #3624329 in Books
• Published on: 2013-01-01
• Original language: English
• Number of items: 1
• Dimensions: 11.02" h x .75" w x 8.50" l, 1.84 pounds
• Binding: Paperback
• 350 pages

Review
The Anthology of Social Studies has been the backbone of my social studies education course for pre-service teachers, providing the overall theoretical framework for the course while at the same time providing practical tools for the classroom. It captures the enduring understandings that we hope our students walk into the classrooms with, ensuring that the learning experience will continue well beyond the covers of the book and the walls of our classroom. --Wendy D. Bokhorst-Heng, associate professor, Crandall University

The Anthology has proved an invaluable resource with chapter after chapter of essential learning for social studies teacher candidates; this book will continue on as a valued and well-used desktop companion as they embark on their teaching careers. --Joan M. Chambers, assistant professor, Lakehead University

The articles, with their wealth of activities and excellent ideas, are valuable whether the reader is a student teacher, a practising teacher, or an instructor at a university. Highly recommended. --Canadian Materials

About the Author
Roland Case is the executive director of the Critical Thinking Consortium (TC2) a non-profit association of school districts and educational organizations across Canada. He is a retired professor of social studies education at Simon Fraser University in British Columbia. Roland has edited or authored over 100 published works. Notable among these is the award-winning series of TC2 teaching resources entitled Critical Challenges Across the Curriculum. In addition to his public school and university teaching, Roland has worked with over 18,000 educators across Canada and in the United States, England, Israel, Russia, India, Finland, and Hong Kong to support the infusion of critical thinking. Roland was the 2006 recipient of the Distinguished Academics Career Achievement Award from the Confederation of University Faculty Associations of BC (CUFA). Penney Clark is a professor in the Department of Curriculum and Pedagogy at the University of British Columbia and the director of the History Education Network/Histoire et éducation en réseau (THEN/HiER). She was awarded the Killam Teaching Prize in 2005 for her teaching of social studies curriculum and instruction, the history of curriculum, and the politics of curriculum development courses at UBC. She co-authored three Canadian history textbooks and has published articles in the Journal of Canadian Studies, Canadian Journal of Education, American Journal of Education, History of Education Quarterly, and Theory and Research in Social Education. Her most recent publication is the edited volume, New Possibilities for the Past: Shaping History Education in Canada (UBC Press, 2011). For additional information, see edcp.educ.ubc.ca/faculty/penney-clark/.

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The Anthology of Social Studies: Issues and Strategies for Elementary Teachers (Updated Edition)By Roland Case, Penney Clark PDF

The Anthology of Social Studies: Issues and Strategies for Elementary Teachers (Updated Edition)By Roland Case, Penney Clark PDF

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